Ramp dispatch
Start a
service request.
Send the aircraft, the field and the window you hold. A coordinator comes back with scope, access and availability — no obligation and no pressure attached to it.
- Nothing is booked until you have confirmed a written scope
- We tell you honestly if the window will not carry the work
- Access with the FBO or hangar is arranged by us, not by you
Request received.
Your reference is received. The PAC operations team will review the aircraft, location and service window before confirming scope.
Dispatch status
What happens
after you send it.
Step 01 / 06
Request received
You send the aircraft, the airport and the window. Nothing else is needed to start.
- Tail type and current location
- The ground time you actually hold
- What the aircraft needs, in your words
Step 02 / 06
Scope confirmed
We review condition, agree what is realistic in the time available, and write the scope down.
- Condition review against the request
- Scope written and confirmed with you
- Anything outside appearance work is flagged
Step 03 / 06
Access coordinated
We deal with the FBO, hangar tenant or flight department so your crew does not have to.
- FBO or hangar contact established
- Badging and ramp requirements handled
- Location and timing confirmed in writing
Step 04 / 06
Service underway
Specialist crews work the agreed scope with aircraft-appropriate methods and products.
- Aircraft-safe methods throughout
- Sensors, seals and placards protected
- Scope changes agreed before they happen
Step 05 / 06
Quality review
A structured walkaround against the written scope before anyone calls the work finished.
- Walkaround against the agreed scope
- Rework handled before handback
- Condition findings recorded
Step 06 / 06
Handback
The aircraft is returned to the line with a completion record and anything we noticed along the way.
- Completion record issued
- Observations passed to your team
- Follow-on work proposed, never assumed